Customer Notice


We are looking forward to welcoming you back to our big screens on 24 August. We will have new measures in place to ensure Broadway is COVID-19 secure. We have met the government and industry COVID-19 guidelines and have been certified as ready to open Broadway Cinema to the public.

 Come and visit us with the confidence that we’re ‘Good to Go’! We can’t wait to see you!


In line with the current government guidelines face coverings must be worn when watching a movie but can be removed when eating and drinking.


Please respect other customers and make sure you are socially distancing around the cinema.


We have a one-way system around the building. Floor markers will guide you and will remind you to keep two metres apart when queuing outside and at the counters. At the end of films in screen 1, 2 and 3 you will exit via the fire exit.


Staff will be putting in place extra cleaning measures to ensure that counters, worksurfaces and door handles are sanitised regularly.


We will be regularly disinfecting our cinema screens, including chairs and the auditorium,using a fogging machine.


Broadway Cinema is well ventilated, and we will be ensuring there is a flow of fresh air into our cinema screens. We have also thoroughly cleaned our ventilation system so that it is sanitised.


All toilets will be stocked with anti-bacterial hand soap and hand washing guidelines will be in place for all employees. In addition, there will be hand-sanitising stations throughout the cinema.


We encourage customers to book their tickets in advance on our website. To minimise contact, tickets will then be scanned either via printed copy of the ticket or a QR code on your phone.


Our online booking system has been updated so that social distancing can be maintained whilst you are seated watching the film.


Film times will be staggered so the customers will not cross paths as they enter or exit the film. There will be a one-way system in place and customers will need to exit the film screen through the fire exit. Entry back into the foyer will not be permitted.


Plastic safety screens have been installed on our concession counters, where social distancing cannot be maintained, to keep staff and customers safe.


We will be accepting contactless payments only at our tills.


You will still be able to buy concessions from our counters, but all drinks, sweets and popcorn will be sold in sealed packaging.


All our staff will be on hand to assist customers and make them feel safe. We have worked with the UK Cinema association to ensure that our employees will receive COVID-19 awareness training and PPE will be worn where our risk assessment has highlighted that it will be required.


Your details will be recorded when you book your tickets and we will be in contact if any cases of Coronavirus are reported.


When will Broadway Cinema reopen?

Subject to any government restrictions, Broadway Cinema will reopen on Monday 24 August. We are excited about the programme of films we have put together and look forward to welcoming you back.

What safety measures have been put into place?

We have followed government guidelines and put in several safety measures to make you feel comfortable at Broadway Cinema. We have increased the frequency and level of cleaning throughout the building. We have staggered film times, distanced seating and a one-way system to ensure that customers can keep their distance from each other. Payments and tickets should be contactless, face coverings will be worn inside the cinema and hand sanitising stations have been installed.

Will the toilets be open?

Yes, the toilets will be open, but we ask customers to maintain social distancing and wear their face coverings whilst queuing. Toilets will be cleaned after every film, we will use special strength sanitiser and stock with anti-bacterial soap.

Will face coverings be mandatory?

In line with new government guidelines, face coverings must be worn in the cinema but can be removed when eating and drinking. Children under the age of eleven and those with mental or physical impairments do not have to wear face coverings. Please go to the government website for more information.

Will Broadway Cinema be supporting the Covid-19 Contact Tracing schemes?

Yes, your details will be recorded when you book your tickets and we will be in contact if any cases of Coronavirus are reported. Data will be stored in line with our data protection policy, which can be found here. 

Will food and drink be available to purchase?

You will be able to buy food and drink from our concessions counter. All popcorn and sweets will be served in sealed bags and we will only be accepting contactless payment.

Can I book tickets using my Broadway Plus points?

Yes, you can still purchase tickets using your Broadway Plus points. Sign in to your Broadway Plus account here for more information.

What films will be showing at the Broadway Cinema?

We look forward to showing an exciting programme including the latest blockbusters, event cinema and kids club screenings. We will aim to bring back documentaries and independent films as soon as possible. Keep an eye on our opening programme as this will include a film week that focuses on diversity within the industry.

Will I need to print off my ticket?

We are trying to limit as much contact as possible so please print off your ticket or bring a copy on your phone for us to scan.