Privacy notice

The Broadway venues (Broadway Cinema & Theatre and Broadway Studio & Gallery), part of Letchworth Garden City Heritage Foundation, will store your data securely in our data systems. Please see the notice below on the ways that we store and process your data.

Your data when you buy a ticket

When you buy a ticket on our website, in person or over the phone, we will ask for your name, contact details and payment details. This information is required to process your booking, and in case we need to contact you about an event being changed or cancelled.

Your details are stored securely in our systems, and we will not share your information with any organisation other than the suppliers we work with to process your booking. These suppliers include our ticketing system and our payment providers.

Your data when you opt in to our mailing list

We will use your email contact details to send you emails about events and offers at our venues (and only the types of events that you’ve told us you’re interested in). We will also use your email address and your ticket-buying history to send you special offers for particular events.

If you’ve requested a brochure, we will send our seasonal brochure to you in the post. We will not send you any other material.

Thank you if you’ve provided your postcode – we will anonymise and group the postcode data and then analyse where our customers are coming from.

Your details are stored securely in our systems, which include a third party marketing system that we use to send you emails. We will not share your data with any other organisation.

You can withdraw your consent for us to email you at any time, by clicking the ‘unsubscribe’ link at the end of any of our emails. You can also unsubscribe by writing to us at: Marketing team, Letchworth Garden City Heritage Foundation, Foundation House, Icknield Way, Letchworth Garden City, Hertfordshire, SG6 1GD. If you unsubscribe, the Broadway venues will not contact you again and we will promptly delete your data from our system.

Please note that because other Heritage Foundation teams use different systems, if you wish to unsubscribe from other Heritage Foundation emails, you need to tell those teams separately. You will be able to click ‘unsubscribe’ in any email you receive.

You can also tell us about any and all lists you’d like to unsubscribe from by writing to the Data Protection Officer, Letchworth Garden City Heritage Foundation, Foundation House, Icknield Way, Letchworth Garden City, Hertfordshire, SG6 1GD.

Your data when you sign up to the Broadway Plus loyalty scheme

When you sign up to the Broadway Plus loyalty scheme, we ask for contact details to allow us to process your membership. We monitor your ticket buying behaviour to allow us to give you the rewards offered by the loyalty scheme, and to keep track of the uptake of our programme. Your data is stored in our third party ticketing system. It will not be shared with any other organisation.

If you opt in to the Broadway Plus mailing list, the same terms apply as for the general mailing list – see above.

Removing your data from our systems

If you would like to find out what data we hold on you and/or remove your data from our systems, you can contact us by emailing response@lgchf.com, or by writing to the Data Protection Officer, Letchworth Garden City Heritage Foundation, Foundation House, Icknield Way, Letchworth Garden City, Hertfordshire, SG6 1GD.

Cookies on our website

Our website uses cookies. Cookies are small files saved on your computer that track, save and store information about your interactions and usage of our website. On your first visit here, our website’s cookie control system lets you allow or deny the use of cookies on your computer or device.

Cookies are used to save your basket, when you are buying tickets on the website.

The cookies also allow us to discover how our customers use our website, using Google Analytics. Google Analytics tracks your browsing actions but does not identify you as an individual.

If you’d prefer, you can deny the use and saving of cookies from our website on your computer, by using your web browser’s security settings to block all cookies from our website. However, please note that some of our website features may not function as a result.