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Access

Our aim is to enable everyone to enjoy the BROADWAY experience.

Access at the broadway cinema and theatre

Whilst Broadway wants to ensure that the big-screen experience remains as accessible as possible. Our staff are on hand and always happy to assist  For more information you can view our leaflet on accessibility at Broadway Cinema & Theatre here.

We have installed a brand-new lift in our foyer. This will take you up to our first floor where you can find screen 1, screen 4 and our bar area. 

access at the broadway gallery

There is a lift available for visitors to the Broadway Gallery from street level, and a wheelchair lift down to the lower gallery level.

I need to book a Cinema ticket for a wheelchair user. How can I do this?

Our auditoria have designated spaces for wheelchairs and their carers. The best way to book spaces is to call us on 01462 681300.

HOW CAN SOMEONE WITH A Cinema Exhibitors’ Association (CEA) card BOOK IN ADVANCE?

As part of a general cinema industry initiative, we accept CEA Cards, which entitles the cardholder to one free cinema ticket for their carer. We are also pleased to extend this to theatre bookings. We accept CEA cards for online bookings, via our booking line 01462 681300 or in person at the box office. For further information please visit the CEA website

At this time, we are unable to accept Herts Carer Cards, as we cannot check these when booking online.  We hope to be able to offer the discount again when COVID-19 restrictions ease.

One of our party has a guide or hearing dog. Is it allowed in the auditorium?

Yes. We welcome guide or hearing dogs in all our auditoria. If you tell us in advance, we’ll make sure an aisle seat is reserved and a bowl of water is available.

One of our party has hearing or sight loss – will they be able to enjoy the film OR THEATRE PERFORMANCE?

We are pleased to offer accessible cinema for people with hearing or sight loss, enabling everyone to enjoy the cinema experience. We offer a number of subtitled performances each week for the hard of hearing. All of our screens are fitted with a hearing enhancement system and audio description, which is a recorded narration delivered through wireless headphones that explains what is happening on screen - please ask for a set of headphones which are loaned from our box office. Headphones are sanitised before and after every use. Approximately 80% of films are available with audio description.