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Our aim is to enable everyone to enjoy the BROADWAY experience.

What is access like for customers with limited mobility?

Read recent surveys on DisabledGo for the Cinema and Theatre and the Gallery.

Access at the broadway cinema and theatre

Whilst Broadway wants to ensure that the big-screen experience remains as accessible as possible, social distancing and other safeguards may inevitably prove challenging in this respect. Where a disabled person wishes to visit Broadway, we would at this time recommend that they check ahead, and ensure that they have someone with them who they are comfortable can provide them assistance. For more information you can view our leaflet on accessibility at Broadway Cinema & Theatre here.

We regret that our lift is currently out of order and needs to be replaced. We are working to get this resolved as quickly as possible.

access at the broadway studio and gallery

The health and safety of our staff, volunteers and customers is our number one priority. As you may be aware, the Gallery is located on the 1st floor and at present we are unable provide an evacuation process for individuals who can’t manage the stairs on their own. Therefore, if you are unable to leave the building without the use of a lift or additional support, we ask that you do not book a ticket. We are working on a solution and will be able to welcome you back again soon. Thank you for your understanding.

I need to book a Cinema ticket for a wheelchair user. How can I do this?

Our auditoria have designated spaces for wheelchairs and their carers. The best way to book spaces is to call us on 01462 681300.

HOW CAN SOMEONE WITH A Cinema Exhibitors’ Association (CEA) card BOOK IN ADVANCE?

As part of a general cinema industry initiative, we accept CEA Cards, which entitles the cardholder to one free cinema ticket for their carer. We are also pleased to extend this to theatre bookings. We accept CEA cards for online bookings, via our booking line 01462 681300 or in person at the box office. For further information please visit the CEA website

At this time, we are unable to accept Herts Carer Cards, as we cannot check these when booking online.  We hope to be able to offer the discount again when COVID-19 restrictions ease.

One of our party has a guide or hearing dog. Is it allowed in the auditorium?

Yes. We welcome guide or hearing dogs in all our auditoria. If you tell us in advance, we’ll make sure an aisle seat is reserved and a bowl of water is available.

One of our party has hearing or sight loss – will they be able to enjoy the film OR THEATRE PERFORMANCE?

We are pleased to offer accessible cinema for people with hearing or sight loss, enabling everyone to enjoy the cinema experience. We offer a number of subtitled performances each week for the hard of hearing. All of our screens are fitted with a hearing enhancement system and audio description, which is a recorded narration delivered through wireless headphones that explains what is happening on screen - please ask for a set of headphones which are loaned from our box office. Headphones are sanitised before and after every use. Approximately 80% of films are available with audio description.