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Access

Our aim is to enable everyone to enjoy the BROADWAY experience.

Access at the broadway cinema and theatre

We at Broadway Cinema & Theatre want to ensure that the big-screen experience remains as accessible as possible. Our staff are on hand and always happy to assist  For more information you can view our leaflet on accessibility at Broadway Cinema & Theatre here

All areas of our cinema are accessible to customers with limited mobility including wheelchair users. Broadway 2 and 3 are located on the ground floor. Broadway 1 (including the Theatre) and Broadway 4 are on the first floor, and a lift is available to this floor from the main foyer. In Broadway 1, there are stairs leading up into the auditorium. There is a wheelchair lift on these stairs.

access at the broadway gallery

There is a lift available for visitors to the Broadway Gallery from street level, and a wheelchair lift down to the lower gallery level.

I need to book a Cinema ticket for a wheelchair user. How can I do this?

Our auditoria have designated spaces for wheelchairs and their carers. The best way to book spaces is to call us on 01462 681300.

HOW CAN SOMEONE WITH A Cinema Exhibitors’ Association (CEA) card BOOK IN ADVANCE?

As part of a general cinema industry initiative, we accept CEA Cards, which entitles the cardholder to one free cinema ticket for their carer. We are also pleased to extend this to theatre bookings.

To book your tickets a valid card will need to be presented in person at Broadway Cinema & Theatre to allow us to validate your card. We are currently unable to accept online bookings using a CEA Card as we need to view the card to check its authenticity however we are working with our ticketing solution provider to enable this in the future. For further information please visit the CEA website

We also accept Herts Carer Cards, which offer a 50% discount on cinema tickets. We are currently unable to apply the discount online so please pop into Broadway Cinema to book over the counter or give us a call on 01462 681300.

One of our party has a guide or hearing dog. Is it allowed in the auditorium?

Yes. We welcome guide or hearing dogs in all our auditoria. If you tell us in advance, we’ll make sure an aisle seat is reserved and a bowl of water is available.

One of our party has hearing or sight loss – will they be able to enjoy the film OR THEATRE PERFORMANCE?

We are pleased to offer accessible cinema for people with hearing or sight loss, enabling everyone to enjoy the cinema experience. We offer a number of subtitled performances each week for the hard of hearing. All of our screens are fitted with a hearing enhancement system and audio description, which is a recorded narration delivered through wireless headphones that explains what is happening on screen - please ask for a set of headphones which are loaned from our box office. Headphones are sanitised before and after every use. Approximately 80% of films are available with audio description.