Sign-up FAQ

Please check your junk/spam folder for the password reset email, as often they will end up in there.

If you’ve checked and still can’t find it, it’s possible your account wasn’t fully activated when you signed up.

When creating a MyBroadway account, you should receive an email with an activation link. You’ll need to click this link to confirm your email address and complete your account setup. If you didn’t receive the activation email, you can request a new one.

Please note that some email providers have increasingly strict spam filters, which can occasionally block our messages. To help ensure delivery, we recommend adding website@broadway-cinema.com to your contacts or safe sender list.

If you’ve tried all of the above and are still experiencing issues, please don’t hesitate to get in touch, we’re happy to help.

Please allow 7 working days for your card to arrive.

If after this time it still has not arrived, please contact us with your name, email address, postal address, and membership number. We send our post via Royal Mail, and on occasion it can go missing. Please let us know, and we will resolve this as quickly as possible for you.