If you have not received a confirmation email with your booking reference and tickets please email us firstname.lastname@example.org. Do not try to make the payment again. Sorry for any inconvenience and thanks for bearing with us.
Broadway Cinema and Theatre is open Wednesday - Sunday each week. The cinema opens 15 minutes prior to the start of the first film of the day and closes 15 minutes after the last film of the day has commenced.
Customers are able to book their tickets in advance on our website or in person at Broadway Cinema. Tickets will be scanned either via a printed copy of the ticket or a QR code on your phone.
I haven’t received my booking confirmation
When you book a ticket online you should receive an email to confirm your booking. If you haven’t received your booking confirmation you should check the following:
The email address you have entered is correct with no misspellings.
Check the booking confirmation isn’t in your Junk folder.
You have added email@example.com to your contact list.
You are running the latest version of your email software and your browser is up to date.
Check your email settings to ensure images and attachments are not being blocked.
If you still have not received your booking confirmation, please contact the box office team before your screening at firstname.lastname@example.org.
You can also call 01462 681223 for a recorded listing of the week’s shows. This is updated every Friday morning.
To book a space for a wheelchair call us on 01462 681300.
When booking your tickets online, we accept payment by cash, debit or credit card, including MasterCard, Visa, Visa Delta, Maestro, and Electron.
We also accept cash payments in person at Broadway.
All sales are non-refundable. Your statutory rights are not affected.
On Bank Holidays, we charge films at our usual weekend prices.
Student, child and concession tickets
Concession tickets are valid for customers aged 60 and over, students in paid higher or further education (university/college) and children 14 and under (for a film) or 16 and under (for live theatre). You may be required to present identification to purchase a concessionary ticket - please see below.
Gift vouchers are available at Broadway Cinema and can be used towards payment for cinema tickets, food and beverages. At present, vouchers cannot be used to purchase theatre tickets or other gift vouchers.
Where the value on the gift voucher is less than the total transaction value, the user will be required to make up the difference in price by making an online payment using another form of accepted payment.
Gift vouchers may not be exchanged for cash and where the transaction value is less than the amount on the gift voucher no cash change will be given.
School group bookings
If you’re interested in making a booking for a school group for a Cinema or Theatre show, please contact Jason.Valentine@letchworth.com.
Age Rating & Identification
Film Rating Certificates
As part of our license, we enforce BBFC age ratings - U, PG, 12A, 15 and 18. You and/or your party may be required to show photo ID before admission is granted. All films come with detailed content advice called BBFCinsight. Find this for the film you’d like to see at www.bbfc.co.uk.
Films rated ‘U’ should be suitable for audiences aged four years and over. However, it is impossible to predict what might upset a particular child. Not all U films are aimed at children but may be rated U because they contain no material likely to offend or harm. Legally a child of any age may view a U film.
Films rated ‘PG’ are suitable for general viewing, but some scenes may be unsuitable for younger children. A PG film should not disturb a child aged around eight or older. Legally a child of any age may view a PG film.
For films rated ‘12A’, any under 12s must be accompanied by an adult. Films rated 12A are not recommended for children below 12. Please read the BBFCinsight guidance to see if the film is suitable for your child. This will tell you about the key aspects of the film like violence, language, sex, and horror. Children aged 12 and over may see a 12A film unaccompanied.
No-one under 15 is allowed to see a 15 film at the Cinema. We may lose our license if children under 15 are admitted to a 15 rated film. No theme in a 15 rated film is prohibited, provided the treatment is appropriate for 15-year-olds and any dangerous or illegal behavior is not endorsed or promoted by the film. We may ask for photo ID for 15-rated films – see below for the forms of ID that we accept.
Films rated 18 are for adults. No-one under 18 is allowed to see an 18 film at the Cinema. We may lose our license if children under 18 are admitted to an 18 rated film. No theme is prohibited at 18. Adults are free to choose their own entertainment within the law, so it is possible some themes tackled at 18 may be offensive, even to some adult viewers.
For age-rated films and concessionary tickets, we may request to see photo identification. Students in paid or further education will need to produce a valid college/university. We accept valid passports, valid driving licenses, and photographic ID cards bearing the PASS logo (e.g. Citizen Cards).
Your experience at the Cinema & Theatre
Food and drink
We operate a strict no own food and drink policy and may refuse entry to customers with food and drink that has been purchased outside our cinema. The food and drink we offer at our concessions stand is selected with the consideration of our customers in mind, and purchased to protect our furnishings and others customers’ clothing.
Rucksacks and bags
Customers are visually screened at the point of entry by staff to ensure no items of baggage are brought in by customers that may cause an obstruction in the aisles. Due to restrictions following COVID-19 we will not be able to store any luggage. Customers with large baggage will not be allowed into the cinema screens. All decisions regarding bags are made at the discretion of the management team, and therefore may change without notice at any time.
We have air ventilation systems installed that filter fresh air into all four auditoria.
Adverts and trailers
These normally last between 15 and 20 minutes. This is shown in addition to the stated film running time. To watch trailers and video content on our website, please ensure you have the latest version of Adobe Flash installed on your computer.
High frame rate 3D (HFR 3D)
High Frame Rate 3D is a technological advancement in the motion picture experience. The innovative format presents the picture in 48 frames per second (fps), which is closer to what the human eye actually sees. This is twice the rate of the standard 24 fps, which is the current format in cinemas worldwide.
Family and Children
Our family ticket admits four people to the same showing or theatre performance. The group can be 2 adults and 2 children, or 1 adult and 3 children.
A limited supply of ‘booster seats’ are available on request on a first-come, first-served basis. These are cleaned after every use.
We always recommend you accompany your children to the Cinema & Theatre. However, we will admit children aged over eight years old unaccompanied.
Bringing babies to Broadway
We are happy to admit ‘babies in arms’ during all morning or afternoon cinema screenings with a U or PG certificate. ‘Babies in arms’ refers to children aged 12 months and under. We also hold regular Babies Screenings for film, for parents and guardians with children under 12 months old (maximum 2 parents or guardians per child). Tickets for Babies Screenings are £5 per adult, with the child admitted free.
For Theatre performances, children under 12 months are admitted for free.
Any tickets purchased online for Babies Screenings must be for parents and guardians accompanying children aged 12 months and under only.
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The Broadway venues (Broadway Cinema & Theatre and Broadway Studio &
Gallery), part of Letchworth Garden City Heritage Foundation, will
store your data securely in our data systems.
We will use your email contact details to send you emails about events
and offers at our venues (and only the types of events that you’ve
told us you’re interested in). We will also use your email address and
your ticket-buying history to send you special offers for particular
Thank you if you’ve provided your postcode – we will anonymise and
group the postcode data and then analyse where our customers are
We will never give any of your data to any other organisation.
You can withdraw your consent for us to store and use your data at any
time, by clicking the ‘unsubscribe’ link at the end of any of our
emails. You can also unsubscribe by writing to us at: Marketing team,
Letchworth Garden City Heritage Foundation, Foundation House, Icknield
Way, Letchworth Garden City, Hertfordshire, SG6 1GD. If you
unsubscribe, the Broadway venues will not contact you again and we
will promptly delete your data from our system.
Please note that because other Heritage Foundation teams use different
systems, if you wish to unsubscribe from other Heritage Foundation
emails, you need to tell those teams separately. You will be able to
click ‘unsubscribe’ in any email you receive.
You can also tell us about any and all lists you’d like to unsubscribe
from by writing to the Data Protection Officer, Letchworth Garden City
Heritage Foundation, Foundation House, Icknield Way, Letchworth Garden
City, Hertfordshire, SG6 1GD.