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FAQ

Cinema & Theatre

Booking & tickets

Opening hours

 The Broadway Cinema and Theatre opens every day, 15 minutes prior to the start of the first film of the day and closes 15 minutes after the last film of the day has commenced.


Telephone booking

Our booking telephone line on 01462 681088 is open daily from 10.30am – 7.30pm.

You can also call 01462 681223 for a recorded listing of the week’s shows. This is updated every Friday morning.

Payment methods

Online and over the phone, we accept payment by debit or credit card, including MasterCard, Visa, Visa Delta, Maestro, and Electron.
In person, we accept payment by all the above, as well as cash.
Unfortunately, we do not accept £50 notes or American Express cards.

Ticket collection

If you booked online, please bring your confirmation email with you. This can be either printed or on your phone and needs to show the QR barcode. Alternatively, you can collect pre-booked tickets from the self-service kiosks in our foyer or at our counter. To retrieve your booking, please bring along the booking reference or the debit or credit card you used to order the tickets.

Changing/canceling bookings

All sales are non-refundable. In certain circumstances, an exchange or re-admission may be offered. Your statutory rights are not affected.

ticket price increase January 2019

The costs of running Broadway continue to rise, and so from 1 January 2019, we are slightly increasing some of our ticket prices. Weekday cinema tickets (Monday to 5 pm Friday) will increase by 50p, to £7.00. Event cinema tickets will increase by £1 (for screenings announced from 1 January 2019).

Weekend cinema tickets will remain the same, for example, £8.40 for a standard adult ticket. Kids Club tickets will increase by 75p, to 1.75.
The extra income will help us meet the increased energy and staffing costs of running Broadway. We also want to make sure that you have the best possible experience at the Cinema & Theatre, and these small price increases will help our continued investment in sound and vision technology. Many of our tickets remain below the UK’s average 2019 cinema ticket price of £7.41 (see UK Cinema Association).

Booking fee

We add a £2 booking fee for theatre ticket bookings when they are made online or by telephone. The fee contributes to the cost of running the Broadway venues, our investment into the ticketing technology, hardware, staffing costs, and other associated costs. No booking fees apply for tickets purchased in person at the Broadway Cinema and Theatre.

VENUE LEVY 

Please note that a venue levy of between 50p and £1 has been added to all theatre ticket prices. This is a direct contribution to the maintenance and upkeep of the Broadway Theatre and is not shared with show producers.

Concession tickets

Concession tickets are valid for customers aged 60 and over, students in further education (university/college) and children 14 and under (for a film) or 16 and under (for live theatre). You may be required to present identification to purchase a concessionary ticket – please see below.

Guest passes

Guest passes are valid for any standard 2D showing, except where ‘no passes’ is stated. If you’re unsure, please get in touch in advance to check. You must exchange your pass for the showing you require at the ticket counter in person.

Gift vouchers

Perfect for a gift or special thank you, gift vouchers are available in £5 denominations from our ticket counter. You can spend gift vouchers on tickets and/or food and refreshments.

School group bookings

If you’re interested in making a booking for a school group for a Cinema or Theatre show, please contact jason.valentine@letchworth.com.

Age ratings & identification

Film rating certificates

As part of our license, we enforce BBFC age ratings - U, PG, 12A, 15 and 18. You and/or your party may be required to show photo ID before admission is granted. All films come with detailed content advice called BBFCinsight. Find this for the film you’d like to see at www.bbfc.co.uk.

U rating

Films rated ‘U’ should be suitable for audiences aged four years and over. However, it is impossible to predict what might upset a particular child. Not all U films are aimed at children but may be rated U because they contain no material likely to offend or harm. Legally a child of any age may view a U film.

PG rating

Films rated ‘PG’ are suitable for general viewing, but some scenes may be unsuitable for younger children. A PG film should not disturb a child aged around eight or older. Legally a child of any age may view a PG film.

12A rating

For films rated ‘12A’, any under 12s must be accompanied by an adult. Films rated 12A are not recommended for children below 12. Please read the BBFCinsight guidance to see if the film is suitable for your child. This will tell you about the key aspects of the film like violence, language, sex, and horror. Children aged 12 and over may see a 12A film unaccompanied.

15 rating

No-one under 15 is allowed to see a 15 film at the Cinema. We may lose our license if children under 15 are admitted to a 15 rated film.
No theme in a 15 rated film is prohibited, provided the treatment is appropriate for 15-year-olds and any dangerous or illegal behavior is not endorsed or promoted by the film. We may ask for photo ID for 15-rated films – see below for the forms of ID that we accept.

18 rating

Films rated 18 are for adults. No-one under 18 is allowed to see an 18 film at the Cinema. We may lose our license if children under 18 are admitted to an 18 rated film. No theme is prohibited at 18. Adults are free to choose their own entertainment within the law, so it is possible some themes tackled at 18 may be offensive, even to some adult viewers.

Identification

For age-rated films and concessionary tickets, we may request to see photo identification. Students in further education will need to produce a valid NUS card. 
We accept valid passports, valid driving licenses, and photographic ID cards bearing the PASS logo (e.g. Citizen Cards).

Your experience at the Cinema & Theatre

Food and drink

We operate a strict no own food and drink policy and may refuse entry to customers with food and drink that has been purchased outside our cinema.
The food and drink we offer at our concessions stand is selected with the consideration of our customers in mind, and purchased to protect our furnishings and others customers’ clothing.

Rucksacks and bags

Customers are visually screened at the point of entry by staff to ensure no items of baggage are brought in by customers that may cause an obstruction in the aisles.
All items of baggage will be stored in our secure cloakroom until the customer’s film has finished. Handbags are generally acceptable.
All decisions regarding bags are made at the discretion of the management team, and therefore may change without notice at any time.

Air-conditioning

We have air ventilation systems installed in all of our four auditoria.

Adverts and trailers

These normally last between 15 and 20 minutes. This is shown in addition to the stated film running time.
To watch trailers and video content on our website, please ensure you have the latest version of Adobe Flash installed on your computer.

High Frame Rate 3D (HFR 3D)

High Frame Rate 3D is a technological advancement in the motion picture experience. The innovative format presents the picture in 48 frames per second (fps), which is closer to what the human eye actually sees. This is twice the rate of the standard 24 fps, which is the current format in cinemas worldwide.

Accessibility

Access for customers with limited mobility

All areas of our Cinema and Theatre are accessible to customers with limited mobility including wheelchair users. Broadway 2 and 3 are located on the ground floor, and a lift is available to Broadway 1 and Broadway 4 from the main foyer.
We’re also able to help anyone in, out and around our Cinema and Theatre. If you need our assistance during your visit, just ask a member of our team and we’ll be happy to help.

You can also view the seating plans for our 4 screens.

Booking for wheelchair users

Each of our auditoria has designated spaces for wheelchairs and their carers. Two wheelchair spaces are available in 1, 2 and 3, and one space is available in 4. You can view these spaces on our seating plans. The best way to book spaces is to call us on 01462 681300 or visit Broadway in person.

Cinema Exhibitors’ Association (CEA) cards

As part of a general cinema industry initiative, we accept CEA Cards, which entitles the cardholder to one free cinema ticket for their carer. We are also pleased to extend this to theatre bookings. We accept CEA cards for online bookings, via our booking line 01462 681300 or at the counter. For further information please visit the CEA website. We also offer a 50% discount for Herts Carers upon presentation of a valid card.

Guide/assistance dogs

We welcome guide or hearing dogs in all our auditoria. If you tell us in advance, we’ll make sure an aisle seat is reserved and a bowl of water is available.

Customers with hearing or sight loss

We are pleased to offer accessible cinema for people with hearing or sight loss, enabling everyone to enjoy the cinema experience. We offer a number of subtitled performances each week for the hard of hearing. All of our screens are fitted with a hearing enhancement system and audio description, which is a recorded narration delivered through wireless headphones that explains what is happening on screen - please ask for a set of headphones at the counter. Approximately 80% of films are available with audio description.
As the theatre programme becomes more established, we aim to introduce performances in BSL and with audio description.

Family & children

Family tickets

Our family ticket admits four people to the same showing or theatre performance. The group can be 2 adults and 2 children, or 1 adult and 3 children.

Booster seats

A limited supply of ‘booster seats’ are available on request on a first-come, first-served basis.

Unaccompanied children

We always recommend you accompany your children to the Cinema & Theatre. However, we will admit children aged over eight years old unaccompanied.

Bringing babies to Broadway Cinema & Theatre

We are happy to admit ‘babies in arms’ during all morning or afternoon cinema screenings with a U or PG certificate.
We also hold regular Babies Screenings for film, for parents and guardians with children under 36 months old (maximum 2 parents or guardians per child). Tickets for Babies Screenings are £4.25 per adult, with the child admitted free.

For Theatre performances, children under 36 months are admitted for free.

KIDS CLUB - ALLOCATED SEATING

In response to customer feedback, we now operate allocated seating for Kids Club screenings. When you buy your tickets you will be asked to select your preferred seats. You can also view our seating plans here before you buy your ticket. If you have any feedback on the allocated seating, please contact broadway.cinema@letchworth.com.

Keeping in touch

Mailing list

You can join our mailing list here.
If you signed up and you aren’t receiving emails, check your junk email or spam folder and add newsletter@broadway-letchworth.com to your safe list. If you’re still having problems, get in touch at broadway@letchworth.com.
We will only use your email address to send you emails about events at our venues. Your personal details will only be used for analytical purposes, to help us develop our services.
At the bottom of every ema,il you receive there is a link to unsubscribe. If you’ve clicked on this and are still receiving this get in touch at broadway@letchworth.com

Loyalty scheme

We have a loyalty scheme called Broadway Plus, where you earn points online towards your reward allowing you to claim money off your next online booking. Simply sign up here and ensure you’re logged in every time you make a purchase.

Who runs Broadway Cinema and Theatre?

Broadway Cinema and Theatre is independently operated by the Letchworth Garden City Heritage Foundation, the custodian of the world’s first Garden City. We reinvest the income earned from the Cinema & Theatre to benefit the Letchworth community. Find out more at Letchworth Garden City Heritage Foundation’s website.