FAQs

Broadway Cinema and Theatre is open Wednesday - Sunday each week. The cinema opens 15 minutes prior to the start of the first film of the day and closes 15 minutes after the last film of the day has commenced.

Customers are able to book their tickets in advance on our website or in person at Broadway Cinema. Tickets will be scanned either via a printed copy of the ticket or a QR code on your phone.

I haven’t received my booking confirmation

When you book a ticket online you should receive an email to confirm your booking. If you haven’t received your booking confirmation you should check the following:

• The email address you have entered is correct with no misspellings.
• Check the booking confirmation isn’t in your Junk folder.
• You have added info@broadway-cinema.com to your contact list.
• You are running the latest version of your email software and your browser is up to date.
• Check your email settings to ensure images and attachments are not being blocked.

If you still have not received your booking confirmation, please contact the box office team before your screening at broadway@letchworth.com.

You can also call 01462 681223 for a recorded listing of the week’s shows. This is updated every Friday morning.

To book a space for a wheelchair call us on 01462 681300.

Do you charge online booking fees?

Yes, the booking fee helps cover the cost of our online ticketing system. Like most cinemas, we use specialist ticketing tech to keep payments secure, maintain our website, and offer things like reserved seating. The booking fee lets us keep ticket prices fair, and there’s no fee when you buy in person or with MyBroadway.

When booking your tickets online, we accept payment by cash, debit or credit card, including MasterCard, Visa, Visa Delta, Maestro, and Electron.

We also accept cash payments in person at Broadway.

All sales are non-refundable. Your statutory rights are not affected.

On Bank Holidays, we charge films at our usual weekend prices.

Concession tickets are valid for customers aged 60 and over, students in paid higher or further education (university/college) and children 14 and under (for a film) or 16 and under (for live theatre). You may be required to present identification to purchase a concessionary ticket - please see below.

Gift vouchers are available to buy in person at Broadway Cinema, unfortunately, they are not available for purchase online.

Gift vouchers are redeemable for cinema tickets, theatre tickets, food, and beverages. However, they cannot be used to buy additional gift vouchers.

If the value of the gift voucher is lower than the total transaction amount, the user must supplement the difference by using another accepted payment method.

Please note that gift vouchers cannot be exchanged for cash, and if the transaction amount is less than the voucher value, no cash change will be provided.

If you’re interested in making a booking for a school group for a Cinema or Theatre show, please contact Jason.Valentine@letchworth.com.

GOLD: 5 free cinema tickets, priority booking 24hrs in advance, no online booking fees, 10% discount on selected theatre tickets, 10% discount on concessions, a birthday treat, invitations to special events, and personalised film recommendations straight to your inbox .

U25s: priority booking 24hrs in advance, no online booking fees, 10% discount on selected theatre tickets, 10% discount on concessions, and personalised film recommendations straight to your inbox.

FREE: No online booking fees, and personalised film recommendations straight to your inbox.

Bring your gift card into the cinema, we’ll get you signed up and hand you your exclusive shiny new membership card.

Any standard or Films In Four film screening.
(Event Cinema and Theatre tickets are not included).

You can use your tickets in one visit if you wish, sharing them with friends or family, or you can use them throughout the year.

If you are a MyBroadway GOLD or U25s member, bring your membership card to the cinema to receive 10% off concessions.
(Discount does not apply to already discounted items such as our combo deals).

One year from date of purchase. Unused free tickets cannot be carried over beyond the expiry date.

Please allow up to 5 minutes for your sign-up email to come through.
If you still have not received your email, our staff can look you up on the tills next time you come into the cinema and complete the sign-up process.

Films rated ‘U’ should be suitable for audiences aged four years and over. However, it is impossible to predict what might upset a particular child. Not all U films are aimed at children but may be rated U because they contain no material likely to offend or harm. Legally a child of any age may view a U film.

Films rated ‘PG’ are suitable for general viewing, but some scenes may be unsuitable for younger children. A PG film should not disturb a child aged around eight or older. Legally a child of any age may view a PG film.

For films rated ‘12A’, any under 12s must be accompanied by an adult. Films rated 12A are not recommended for children below 12. Please read the BBFCinsight guidance to see if the film is suitable for your child. This will tell you about the key aspects of the film like violence, language, sex, and horror. Children aged 12 and over may see a 12A film unaccompanied.

No-one under 15 is allowed to see a 15 film at the Cinema. We may lose our license if children under 15 are admitted to a 15 rated film.
No theme in a 15 rated film is prohibited, provided the treatment is appropriate for 15-year-olds and any dangerous or illegal behavior is not endorsed or promoted by the film. We may ask for photo ID for 15-rated films – see below for the forms of ID that we accept.

Films rated 18 are for adults. No-one under 18 is allowed to see an 18 film at the Cinema. We may lose our license if children under 18 are admitted to an 18 rated film. No theme is prohibited at 18. Adults are free to choose their own entertainment within the law, so it is possible some themes tackled at 18 may be offensive, even to some adult viewers.

For age-rated films and concessionary tickets, we may request to see photo identification. Students in paid or further education will need to produce a valid college/university. 
We accept valid passports, valid driving licenses, and photographic ID cards bearing the PASS logo (e.g. Citizen Cards).

We operate a strict no own food and drink policy and may refuse entry to customers with food and drink that has been purchased outside our cinema. The food and drink we offer at our concessions stand is selected with the consideration of our customers in mind, and purchased to protect our furnishings and others customers’ clothing.

Customers are visually screened at the point of entry by staff to ensure no items of baggage are brought in by customers that may cause an obstruction in the aisles. Due to restrictions following COVID-19 we will not be able to store any luggage. Customers with large baggage will not be allowed into the cinema screens. All decisions regarding bags are made at the discretion of the management team, and therefore may change without notice at any time.

We have air ventilation systems installed that filter fresh air into all four auditoria.

These normally last between 15 and 20 minutes. This is shown in addition to the stated film running time.
To watch trailers and video content on our website, please ensure you have the latest version of Adobe Flash installed on your computer.

Please note that adverts and trailers for our event cinema performances vary and that there are no adverts or trailers for live performances so the time specified on our website will be when the show starts.

High Frame Rate 3D is a technological advancement in the motion picture experience. The innovative format presents the picture in 48 frames per second (fps), which is closer to what the human eye actually sees. This is twice the rate of the standard 24 fps, which is the current format in cinemas worldwide.

Our family ticket admits four people to the same showing or theatre performance. The group can be 2 adults and 2 children, or 1 adult and 3 children.

A limited supply of ‘booster seats’ are available on request on a first-come, first-served basis. These are cleaned after every use.

We always recommend you accompany your children to the Cinema & Theatre. However, we will admit children aged over eight years old unaccompanied.

We are happy to admit ‘babies in arms’ during all morning or afternoon cinema screenings with a U or PG certificate. ‘Babies in arms’ refers to children aged 12 months and under. 
We also hold regular Babies Screenings for film, for parents and guardians with children under 12 months old (maximum 2 parents or guardians per child). Tickets for Babies Screenings are £5 per adult, with the child admitted free.

For Theatre performances, children under 12 months are admitted for free.

Any tickets purchased online for Babies Screenings must be for parents and guardians accompanying children aged 12 months and under only.