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FAQ

Cinema & Theatre

Booking & tickets

Opening hours

 The Broadway Cinema and Theatre opens every day, 15 minutes prior to the start of the first film of the day and closes 15 minutes after the last film of the day has commenced.


ONLINE booking

We encourage customers to book their tickets in advance on our website. To minimise contact, tickets will then be scanned either via printed copy of the ticket or a QR code on your phone.

At present the maximum number of tickets per transaction is 6 in line with government guidelines. If you are a single household of more than 6 people please contact us at broadway@letchworth to discuss your booking.

You can also call 01462 681223 for a recorded listing of the week’s shows. This is updated every Friday morning.

To book a space for a wheelchair call us on 01462 681300.

Payment methods

When booking your tickets online, we accept payment by debit or credit card, including MasterCard, Visa, Visa Delta, Maestro, and Electron.  

Due to current government restrictions following COVID-19 we will only be accepting contactless payment for concessions at our tills.

Tickets

Once you have booked online, please bring your confirmation email with you. This can be either printed or on your phone and needs to show the QR barcode. The self-service kiosks will not be available in order to print tickets.

Changing/canceling bookings

All sales are non-refundable. Your statutory rights are not affected.

Bank holidays

On Bank Holidays, we charge films at our usual weekend prices - £8.90 for an adult and £7.70 for students, children and concessions. .

Student, Child and Concession tickets

Concession tickets are valid for customers aged 60 and over, students in paid higher or further education (university/college) and children 14 and under (for a film) or 16 and under (for live theatre). You may be required to present identification to purchase a concessionary ticket – please see below.

Guest passes

Due to current government guidelines following COVID-19 we will be encouraging contactless payment and ticketing. Guest passes will not be accepted for the time being, but they do not have an expiry date, and will be accepted when restrictions ease.

Gift vouchers

Due to government guidelines on COVID-19, we are unable to sell our gift vouchers and they are currently not redeemable at Broadway Cinema. The vouchers do not have an expiry date and will be accepted as soon as COVID-19 restrictions ease. 

School group bookings

If you’re interested in making a booking for a school group for a Cinema or Theatre show, please contact Jason.Valentine@letchworth.com.

Age ratings & identification

Film rating certificates

As part of our license, we enforce BBFC age ratings - U, PG, 12A, 15 and 18. You and/or your party may be required to show photo ID before admission is granted. All films come with detailed content advice called BBFCinsight. Find this for the film you’d like to see at www.bbfc.co.uk.

U rating

Films rated ‘U’ should be suitable for audiences aged four years and over. However, it is impossible to predict what might upset a particular child. Not all U films are aimed at children but may be rated U because they contain no material likely to offend or harm. Legally a child of any age may view a U film.

PG rating

Films rated ‘PG’ are suitable for general viewing, but some scenes may be unsuitable for younger children. A PG film should not disturb a child aged around eight or older. Legally a child of any age may view a PG film.

12A rating

For films rated ‘12A’, any under 12s must be accompanied by an adult. Films rated 12A are not recommended for children below 12. Please read the BBFCinsight guidance to see if the film is suitable for your child. This will tell you about the key aspects of the film like violence, language, sex, and horror. Children aged 12 and over may see a 12A film unaccompanied.

15 rating

No-one under 15 is allowed to see a 15 film at the Cinema. We may lose our license if children under 15 are admitted to a 15 rated film.
No theme in a 15 rated film is prohibited, provided the treatment is appropriate for 15-year-olds and any dangerous or illegal behavior is not endorsed or promoted by the film. We may ask for photo ID for 15-rated films – see below for the forms of ID that we accept.

18 rating

Films rated 18 are for adults. No-one under 18 is allowed to see an 18 film at the Cinema. We may lose our license if children under 18 are admitted to an 18 rated film. No theme is prohibited at 18. Adults are free to choose their own entertainment within the law, so it is possible some themes tackled at 18 may be offensive, even to some adult viewers.

Identification

For age-rated films and concessionary tickets, we may request to see photo identification. Students in paid or further education will need to produce a valid college/university. 
We accept valid passports, valid driving licenses, and photographic ID cards bearing the PASS logo (e.g. Citizen Cards).

Your experience at the Cinema & Theatre

Food and drink

We operate a strict no own food and drink policy and may refuse entry to customers with food and drink that has been purchased outside our cinema.
The food and drink we offer at our concessions stand is selected with the consideration of our customers in mind, and purchased to protect our furnishings and others customers’ clothing.

Following COVID-19 concessions will still be available to purchase at Broadway Cinema, but all popcorn, sweets and drinks will be served in sealable packaging.

Rucksacks and bags

Customers are visually screened at the point of entry by staff to ensure no items of baggage are brought in by customers that may cause an obstruction in the aisles. Due to restrictions following COVID-19 we will not be able to store any luggage. Customers with large baggage will not be allowed into the cinema screens. All decisions regarding bags are made at the discretion of the management team, and therefore may change without notice at any time.

Air-conditioning

We have air ventilation systems installed that filter fresh air into all four auditoria.

Adverts and trailers

These normally last between 15 and 20 minutes. This is shown in addition to the stated film running time.
To watch trailers and video content on our website, please ensure you have the latest version of Adobe Flash installed on your computer.

High Frame Rate 3D (HFR 3D)

High Frame Rate 3D is a technological advancement in the motion picture experience. The innovative format presents the picture in 48 frames per second (fps), which is closer to what the human eye actually sees. This is twice the rate of the standard 24 fps, which is the current format in cinemas worldwide.

Accessibility

Access for customers with limited mobility

Whilst Broadway wants to ensure that the big-screen experience remains as accessible as possible, social distancing and other safeguards may inevitably prove challenging in this respect. Where a disabled person wishes to visit Broadway, we would at this time recommend that they check ahead, and ensure that they have someone with them who they are comfortable can provide them assistance.

We regret that our lift is currently out of order and needs to be replaced. We are working to get this resolved as quickly as possible.

You can also view the seating plans for our 4 screens.

Booking for wheelchair users

Each of our auditoria has designated spaces for wheelchairs and their carers. Two wheelchair spaces are available in 1, 2 and 3, and one space is available in 4. You can view these spaces on our seating plans. The best way to book spaces is to call us on 01462 681300.

Cinema Exhibitors’ Association (CEA) cards

As part of a general cinema industry initiative, we accept CEA Cards, which entitles the cardholder to one free cinema ticket for their carer. We are also pleased to extend this to theatre bookings. We accept CEA cards for online bookings, via our booking line 01462 681300 or at the counter. For further information please visit the CEA website. 

At this time, we are unable to accept Herts Carer Cards, as we cannot check these when booking online.  We hope to be able to offer the discount again when COVID-19 restrictions ease.

Guide/assistance dogs

We welcome guide or hearing dogs in all our auditoria. If you tell us in advance, we’ll make sure an aisle seat is reserved and a bowl of water is available.

Customers with hearing or sight loss

We are pleased to offer accessible cinema for people with hearing or sight loss, enabling everyone to enjoy the cinema experience. We offer a number of subtitled performances each week for the hard of hearing. All of our screens are fitted with a hearing enhancement system and audio description, which is a recorded narration delivered through wireless headphones that explains what is happening on screen - please ask for a set of headphones at the counter. Headphones will be sanitised before and after use.  Approximately 80% of films are available with audio description.
As the theatre programme becomes more established, we aim to introduce performances in BSL and with audio description.

Family & children

Family tickets

Our family ticket admits four people to the same showing or theatre performance. The group can be 2 adults and 2 children, or 1 adult and 3 children.

Booster seats

A limited supply of ‘booster seats’ are available on request on a first-come, first-served basis. These are cleaned after every use.

Unaccompanied children

We always recommend you accompany your children to the Cinema & Theatre. However, we will admit children aged over eight years old unaccompanied.

Bringing babies to Broadway Cinema & Theatre

We are happy to admit ‘babies in arms’ during all morning or afternoon cinema screenings with a U or PG certificate. ‘Babies in arms’ refers to children aged 12 months and under. 
We also hold regular Babies Screenings for film, for parents and guardians with children under 12 months old (maximum 2 parents or guardians per child). Tickets for Babies Screenings are £4.25 per adult, with the child admitted free.

For Theatre performances, children under 12 months are admitted for free.

Big Scream

Any tickets purchased online for Big Scream must be for parents and guardians accompanying children aged 12 months and under only. 

KIDS CLUB - ALLOCATED SEATING

In response to customer feedback, we now operate allocated seating for Kids Club screenings. When you buy your tickets you will be asked to select your preferred seats. You can also view our seating plans here before you buy your ticket. If you have any feedback on the allocated seating, please contact broadway.cinema@letchworth.com.

Keeping in touch

Mailing list

You can join our mailing list here.
If you signed up and you aren’t receiving emails, check your junk email or spam folder and add newsletter@broadway-letchworth.com to your safe list. If you’re still having problems, get in touch at broadway@letchworth.com.
We will only use your email address to send you emails about events at our venues. Your personal details will only be used for analytical purposes, to help us develop our services.
At the bottom of every ema,il you receive there is a link to unsubscribe. If you’ve clicked on this and are still receiving this get in touch at broadway@letchworth.com

Loyalty scheme

We have a loyalty scheme called Broadway Plus, where you earn points online towards your reward allowing you to claim money off your next online booking. Simply sign up here and ensure you’re logged in every time you make a purchase.

Who runs Broadway Cinema and Theatre?

Broadway Cinema and Theatre is independently operated by the Letchworth Garden City Heritage Foundation, the custodian of the world’s first Garden City. We reinvest the income earned from the Cinema & Theatre to benefit the Letchworth community. Find out more at Letchworth Garden City Heritage Foundation’s website.

We value your feedback

We always want to know what our customers think of their visit to the Broadway venues. Whether you’ve had a great experience, or if it could have been improved, please do get in touch and let us know. Where you’d like a response to your message, we’ll endeavor to respond within 48 hours. You can get in touch with us by emailing us here